The fine print, written plainly.

You may cancel a pre-order of the Adaptive Clear Serum at any time before it ships and receive a full refund to your original payment method. Once your order has shipped, standard return conditions apply.

You have 14 days from the date of delivery to request a return. The item must be unopened, in its original packaging, and in resalable condition. We reserve the right to refuse returns that do not meet these criteria.

For hygiene and safety reasons, opened skincare products can only be returned if they are defective, damaged, or significantly different from what was described. In these cases, we will offer a replacement or full refund at your choice.

• Email support@skinvoire.com with your order number and reason for return.
• Our team will respond within 2 business days with return instructions and, if approved, a prepaid return label where applicable.
• Ship the item back within 7 days of receiving your return authorization.

Once we receive and inspect the returned item, we will notify you and process your refund within 5-10 business days. Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If your order arrives damaged, defective, or with missing items, contact us within 48 hours of delivery with a photo of the package and product. We will replace the item or issue a full refund, including any shipping costs.

The following cannot be returned unless they arrive damaged or defective:

• Gift cards and promotional vouchers.
• Items marked as final sale or limited release.
• Products that have been visibly used, tampered with, or stored improperly.

We do not process direct exchanges. If you would like a different variant or product, please return the original item for a refund and place a new order.

We may update this Refund Policy from time to time. Changes are posted here with an updated \u201CLast updated\u201D date and, where significant, communicated by email.

Questions about returns or refunds? Email support@skinvoire.com.